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Privacy Policy

Accountability

We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We assure all our customers that we would be accountable for our organization's compliance with our Privacy Policy.

Accuracy

We assure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.
Personal information collected in the Member's Registration forms are meant for internal use. We do not share this information with external parties except to the extent necessary to complete the order or to provide services where the external party is acting on our behalf and has no independent right to use the information we provide.
We maintain the privacy of your information by having appropriate security safeguards in place and adhere to policies that prevent the unauthorized use of your personal information.

Consent

We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.

Challenging Compliance

Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.

Individual Access and Correction

We allow our customers the right to access their personal information. Customers can access their personal information by using their respective Email and Password to gain access to their personal information.
If your personally identifiable information changes, or if you no longer desire our service, you may email to our Customer Support to inform in advance.
We will respond to our customer's request within a reasonable time and we do not charge a fee for providing the information or data requested for.

Email Login and Password

You are solely responsible for maintaining the confidentiality of your login Email ID and password. You shall immediately notify us if it comes to your knowledge that your password has been compromised or there has been authorized use your account.

Limiting Use, Disclosure and Retention

We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by choosing to unsubscribe themselves.
We do not keep personal data for longer than is necessary for those purposes for which they are collected.
We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.
We do not use web-bugs or any other tracking technologies to collect information from users of our website.
We will not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

Membership Information

In consideration for your use of the services provided by us, you agree to provide true and accurate information about yourself as requested in the New Member Registration Form. You also agree to promptly update your personal information from time to time to keep it true, accurate and current.
You are prohibited for using a login name or email address which breaches the intellectual property or other property rights of any person or entity.

Safeguards

We assure our customers that appropriate security safeguards are in place to protect personal data against unauthorized access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Only authorized personnel have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.

Security

Flowers.com.my (wholly owned by Floral House Sdn. Bhd.) is committed to protecting the confidentiality and integrity of personal information you submit. Our secure server encrypts all personal information (including name, address, credit card number and contact details) so that it cannot be read as the information travels over the Internet. The advanced technology employed by Flowers.com.my ensures that it is virtually impossible for our users' credit card information to be used fraudulently.

Secure Socket Layer (SSL) Encryption

Industry standard security measures are used which is made available through your browser called Secure Socket Layer (SSL). SSL protocol is used to safeguard your sensitive personal information, including your credit card number, during online transactions. Using this widely accepted form of encryption, your transaction is secured when the information travels from your personal computer to the computer processing your request.
As users enter the payment information, it is captured on a page that uses the SSL protocol by default. All personal and financial information is encrypted as it travels over the Internet. All financial information is stored in encrypted form on our servers. The server is also not accessible through the Internet. Credit card security is an issue of top priority for our company.

Suspension or Termination of Use

We reserve the right to suspend or terminate a customer's account without notice if the customer has provided us with false, misleading or incomplete registration information or if the customer had violated any conditions in this contract. We have the right to cancel your member and any decision we make in relation to the termination of your account shall be final and binding.


Order Online:
Phone Inquiries:
+60 (3) 7887 8080
+60 (12) 204 1318
Fax No:
+60 (3) 7806 4426
 
 
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